Refund policy

Return & Exchange Policy

At Heats Collection, we aim to provide quality hosiery products to our customers. Please read our Return & Exchange Policy carefully before placing your order.

1. No Return Policy
We do not accept returns on any products. All purchases are considered final, except for eligible exchanges due to manufacturing defects.

2. Exchange for Defective Products
We offer an exchange only if a product has a genuine manufacturing defect. Exchanges are not available for any other reason, including personal preference, size issues, or change of mind.

3. Exchange Time Limit
If you receive a defective product, you must contact us within 5 days of delivery to request an exchange. Requests made after this period will not be accepted.

4. How to Request an Exchange
To request an exchange for a defective product, contact us through WhatsApp at the number provided below. Please share your order details and clear pictures or videos showing the defect so our team can review your request.

WhatsApp: [+92 333 6625620]

5. Exchange Approval
All exchange requests are subject to verification and approval by our team. If the manufacturing defect is confirmed, we will guide you through the exchange process.

6. Important Note
Products without manufacturing defects are not eligible for return or exchange. We request all customers to check their products upon delivery and report any defects within the specified time.

For any questions regarding this policy, please contact us through our official WhatsApp number.

Thank you for choosing Heats Collection!