Shipping policy

Shipping Policy


1. Coverage & Delivery Destinations

We deliver across all cities and regions in Pakistan via our courier partner, PostEx.

2. Order Processing & Verification

  • Orders are processed within 24 hours of placement (excluding Sundays and public holidays).

  • Bank Deposit Orders: Orders paid via direct bank transfer require manual payment verification. Please share your payment screenshot along with your Order ID to our official WhatsApp support number. Processing starts only after the payment is verified in our account.

  • Address Verification: If an address is incomplete or unclear, our team will send a verification message via WhatsApp. Orders will remain on hold until the customer confirms their address details.

3. Delivery Timelines & Charges

  • Delivery Time: 4 to 5 business days after your order is dispatched.

  • Standard Shipping: Flat PKR 250 on all orders below PKR 7,000.

  • Standard Shipping: Flat PKR 450 on all orders above PKR 7,000.

4. Tracking Your Order

Once dispatched via PostEx, you will receive your tracking number via SMS/WhatsApp. You can use this tracking number on the PostEx tracking portal to monitor delivery updates in real time.

5. Failed Deliveries & Refusals

  • The courier will attempt delivery up to two times. Please ensure your contact number is active and accessible.

  • If a parcel returns to us due to an incorrect address, refusal at the door, or customer unavailability after confirmation, re-dispatch will require prepayment of the standard shipping fee (PKR 250).

6. Damaged, Defective, or Tampered Parcels

  • Customers must notify our team within 48 hours of receiving the parcel regarding any transit damage, defects, or missing items.

  • Mandatory Proof: You must provide clear video evidence showing the unboxing of the package and the specific damage or flaw on the item.

  • Our operations team will assess the claim. If verified as a legitimate transit or production defect, an exchange will be processed. We do not accept damage claims submitted without video verification.